We're here to help
Stuck on something, found a bug, or just have a question? Reach us directly; we read every message ourselves.
Email supportsupport@neocut.app
Getting started
How to film for NeoCut, upload your first clip, and get your first auto-edit back.
Exports & processing
Trouble with an export or a stuck job? Tell us the approximate time it happened and what the app showed.
Billing
Questions about your plan, AI Credits, or a charge. Purchases are made through the App Store or Google Play, so refunds follow their policies.
Account & privacy
Update your details, change your email, or request your data: see Delete Account for removal requests.
You can also check the FAQ on the home page for quick answers.